Commercial Refund & Cancellation Policy
Because Johnson Softwares customizes software, provisions private cloud VPS infrastructure, and assigns senior engineering capacity immediately upon order confirmation, all setup fees, milestone advance deposits (50%), and recurring monthly subscription retainers are strictly 100% non-refundable once paid.
1. Bespoke Customization & Committed Engineering Hours
Unlike mass-market multi-tenant SaaS tools with zero onboarding overhead, every Johnson Softwares CRM deployment includes dedicated developer sprint hours, tailored pipeline status configuration, private database encryption setup, and WhatsApp Meta Cloud API verification. Payments compensate directly for committed labor and third-party cloud reservation costs.
2. Milestone-Based Project Verification
Turnkey enterprise engagements operate on clear, objective sprint milestones:
- Milestone 1 (50% Advance): Paid upon contract signing to initiate custom architecture, scoping blueprint, and staging environment. Non-refundable.
- Milestone 2 (50% Balance): Payable only upon successful staging sandbox walkthrough and client approval, immediately preceding production domain cutover.
3. Subscription Retainer Cancellations
Clients may cancel ongoing monthly or annual maintenance retainers at any time by giving seven (7) days written notice before the next renewal date. Upon cancellation, access remains active until the end of the current paid billing period, after which services are terminated with zero subsequent charges. No partial-month pro-rated refunds are issued.
4. Chargeback Protection & Dispute Resolution
Initiating an unjustified bank chargeback or payment dispute without prior consultation constitutes a material breach of the Master Subscription Agreement and results in immediate suspension of cloud instances and API integrations.